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    FAQs

    Frequently Asked Questions

    Shipping & Delivery

    How do I track my order?

    We ship and deliver to all state of federation.

    How do I track my order?

    To track your order kindly click on shop layout menu, choose Tracking order,  enter your Order ID  and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

    What packaging will my order come in? Is it sustainable?

    The purchase will arrive with custom primeah company sacks while fragile item will arrive with well padded customized primeah bags to prevent breakage.

    How long will my order take to arrive?

    If order is placed and payment is confirmed before 11am within Lagos, your purchase will arrive the same day while outside Lagos will take a minimum of three days

    My Account & Orders

    How do I reset my account password?

    For successful purchase from our website, Kindly sign up to create an account.

    How do I modify an existing order?

    To change your order : Go to Your Account. Select Order Details link for the order you want to change. To edit orders  select Change next to the details you want to modify (delivery shipping address, payment method, gift options, etc.)

    How do I use my promo code?

    1. Add an eligible item to the shopping cart.
    2. On the Select a payment method page or on the Place Your Order page of the order form, enter the promotion code in the Gift Cards and Promotional Codes section exactly as specified. Select Apply. Don’t add spaces before, inside of, or after the promotion code.
    3. Proceed to check out. Verify that the promotion code was applied successfully by viewing the price on the final checkout page before placing your order. If, for some reason, you don’t place an order at that time, the promotion remains on your account until it’s used or expires.

    We’re Here For Anything You Need.